Services

Plugs

What We Do

Bill Poa is a premium service to customers through a subscription and payment for services to members in resolving their personal or business problems with utility service providers. We will resolve the problem for the customer remotely end-end without their personal engagement.

We are the leading third-party energy intermediaries working with the service providers

Bill validation service

Up to 30% of utility supplier bills are understood to be incorrect, so it makes sense to trust expert validators to ensure you only pay for what you use. We recalculate your bills from first principles, using the agreed contract or tariff information, and compare them to the billed charges. Where your bills are wrong, we query these and recover your refunds. We continuously monitor to ensure that bills are corrected and credits are applied.

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Change Of Occupancy

We handle all incoming and outgoing changes of occupancy for you with your utility providers. We have strict procedures that effectively manage the process of you moving in or out of a property so that you are not overbilled.

Cost recovery/back billing

Where validation reveals problems with a bill, we raise a query directly with the service provider. As we deal with suppliers on a daily basis, we have established relationships to quickly resolve any billing errors. All billing query information is stored in our database and made available via our online portal for interrogation. This includes:

  •  Summaries of savings achieved
  •  Anticipated savings
  • Filterable lists of outstanding and resolved queries
  • Detailed records of each query with full progress histories
  • We are connected with service providers through a portal where our queries are filtered

Payment reminders & disconnections

We process any payment reminders and disconnection notices received. We prioritize these to ensure that payment is made where appropriate

Arbitration

We have qualified team that can present your case to service providers and use out of court settlement methods for bills incurred

Information on Power consumption

We will provide the latest trends and innovation in power supply and information

Energy Savings Opportunity Scheme (ESOS)

We can offer solution to your energy and water challenges through alternative saving solutions such as water and energy audits at the same time providing financing to the solutions.

We are working very closely with banks and financial institutions on programs to enable this service to be provided.

Compliance with regulations

We identify risks, balance the threats and opportunities associated with the risks, take appropriate mitigating action against the risks and track and manage risk over their lifetime. Ensure SMEs are compliant with all Energy and Carbon legislations.

Water & energy audit solutions

We do energy audits and  thereafter we offer solutions.

Types of problems we analyze

Process

In order for a complaint to be handled the following needs to be filled first